Thoughts on choosing your packaging

Client Experience

April 26, 2022

I love getting under the skin of your business to find unexpected ways to surprise and delight your clients. Strategy is my thing and I’m an expert at joining the dots and seeing the bigger picture! 

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Image of a branded welcome gift for a wedding photographer

Choosing your packaging can be such a joyful experience, but it can be equally as daunting. We recently rebranded, and so we wanted to update our packaging, to reflect our new style. We also wanted our packaging to reflect our values, our overall client experience and most importantly the way we wanted to make our clients feel when receiving one of our parcels in the mail.

I knew that we had to be intentional in the experience we were trying to create, so instead of heading over to Pinterest for beautiful inspiration images, I started to jot down our values, the connection we were trying to create with our packaging, and as I mentioned the feeling we aimed to invoke during the unboxing experience. 

At the start, I was a bit overwhelmed with the possibilities, everything looked beautiful and inspiring but pretty soon I started to feel confused and overwhelmed with the possibilities. From different cardstocks, to finishing techniques –  you might also be feeling a bit confused and unsure what will truly represent your brand.

TIP: take a look at our Portfolio, for some inspiration on we have helped our clients transform their brands into something tangible!

Here are five steps you need to take when creating packaging for your online store:


Let me start by saying that this is a vital step when choosing your packaging. There are no rules to say that you have to have branded stickers or a thank you note. If you choose to include these things in your packaging make sure that there is intention behind it.

You need to start with your customer – why do you think they have purchased your product? Is it to make them feel good, look good? How can your packaging further enhance this connection? For example, if you sell beautiful hand poured candles,what do you think the reason is behind your customers’ purchase? Perhaps it’s to help them slow down after a busy day, to enjoy a hot bath or a moment of solitude. How can you create packaging that further enhances their experience. Perhaps the packaging could be beautifully tactile, so that your customer stops to feel the texture, connecting to more of her senses. Perhaps you could include an illustration or ritual idea, reminding her to take time for herself and put her self care at the top of her priority list. 

Every piece of packaging included in your final delivery should have a purpose. Whether that’s to create a connection, tell your brand story, explain your process behind the products you make and how to take care of them. It’s important that these intentions are defined before choosing your packaging.

This is an example of our thank you cards – we like to send our clients positive words of encouragement, so we foil beautiful messages on the front of our thank you cards. Normally our clients keep these and put them up in their office. This offers them encouragement, and keeps us front of mind.


Write down a list of five emotions you would like your customer to feel when receiving a parcel from you? This could be Joy, Excitement, or peaceful, relaxed and calm. Now you can design your packaging around these emotions.

For example if you want your clients to feel excitement & joy you could create something with a bold pattern, whitty messaging or build in an element of surprise.

If on the other hand, you want your client to feel calm and relaxed, you would choose more natural soothing tones. Have lots of textured materials, long messaging to give your customer the time to read more about their products, how they were made and how they can be used.

Write down your five emotions – and then write five creative ways you could include this is your packaging. Here is an example of ours:

  • we wanted to make our clients feel appreciated, which is why we have a very personal message at the back of our thank you card. We also individually wrap each and every item by hand, with a beautifully foiled sticker.
  • We wanted to help them feel empowered. We do this by including a powerful message or quote that can be kept, framed and looked at in times of darkness.
  • We wanted to make our clients feel valued – which is why each of our items are so meticulously wrapped. We want to show how each and every item is handmade from the heart and is packed with love and the utmost attention to detail.
  • We wanted to show our clients we care about the environment and sustainability – which is why all of our packaging is plastic free, and made from recycled and recyclable materials.
  • We wanted them to feel connected – our packaging creates an intimate and special experience, one that often leads our clients to share their unboxing experience online. This helps us get amazing feedback from our clients, and continues the conversation long after their order has been sent.


Think of ways you can create a connection in the hearts and minds of your customers. In a noisy digital world it can be so hard to create a tangible connection with others. Your packaging allows you to create a strong tangible connection with your clients. This is a very helpful tool for introverted business owners who may feel uncomfortable creating connections online and feel much more at ease creating connection through packaging and print. 

If you give your clients a positive experience when receiving your product, they will be more likely to purchase from you again and become loyal supporters of your business and brand.


While we believe packaging has a purpose, we by no means feel that it should ever be wasteful. If the packaging items does not serve a purpose, or have a specific intention behind it simply don’t include it! We firmly believe in less is more, so rather than having 5 packaging insert cards, think of ways that you can solidify your brand messaging and objective. Always find ways to make things reusable. For example a beautiful organic cotton bag can have many other purposes. Always ask yourself is this truly necessary!


At the heart of good packaging is a story – lift the curtain back, be a bit vulnerable and allow your customers to see the heart, soul and beauty behind your brand.

Are you looking for small scale artisanal packaging to enhance your photography brand? Get in touch, we would love to help communicate your brand value & aesthetic through our intentional packaging products.

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